Premium support
Assistance in incidents related to the service provided
VIP priority assistance (waiting time of maximum 8 hours)
Support by tickets, mail and discussion forum
Exclusive WhatsApp support
Exclusive remote support
PREMIUM inquiries to support: Unlimited (by any of the specified contact channels)
Choice of CMS installation, including WHMCS
Installation of CMS plugins of your choice, including WHMCS
Installing CMS themes of your choice, including WHMCS
Intervention of errors on your website
Restoring Jetbackup Backups
WHM account configuration for Reseller, Master, Alpha and Super Alpha services (list of functions, associated packages ...)
It is excluded from Premium Support:
1-. Configuration of web pages, whmcs, cms, scripts, plugins or any other type of software.
two-. Updating or editing of web pages, whmcs, cms, scripts, plugins or any other type of software.
3-. Customization of code or web page design, whmcs, cms, scripts, plugins or any other type of software.
4-. Exclusive support for the contracting account, requests from your clients for your reseller account will not be attended to.
NOTE: If any assistance is not included in the list, check with the support for its possible application.
NOTE 2: Time restrictions apply to support by WhatsApp and remote support. Time check.
NOTE 3: Non-cumulative cPanel account monthly migrations.